GachaNest Play & Delivery Rules

GachaNest provides online random draws for Japanese capsule toy products, product storage and delivery services. The result is shown after a draw is completed. Customers may choose to keep (KEEP) or give up (PASS) the product under the rules below.

Before using the service, please read the draw fees, product information and these rules, and make sure that you meet the eligibility requirements and restrictions that apply where you live.

The Tokens required for each draw, top-up prices and any applicable offers are shown before you confirm an action. Draw fees may differ between machines, so please check before confirming.

Tokens may only be used on GachaNest and cannot be exchanged for cash. As a general rule, purchased Tokens are not refundable because you change your mind or have not used them. This does not limit refunds required by applicable law, or refunds due for duplicate charges, incorrect charges, failure to provide the service or other circumstances in which a refund is owed.

The return of Tokens when you choose PASS under the play rules is not affected by the restriction on voluntary refunds above. Product delivery charges are calculated separately as shown when you request shipment.

The system generates each draw result at random under the draw rules and available contents in effect at that time. Every individual capsule toy unit available in that draw has an equal chance of being drawn. Results are not manually assigned or changed based on an individual customer's spending or behaviour.

Different designs do not necessarily have the same chance of being drawn, and no fixed proportions are guaranteed. Series images show the product designs; they do not mean that every design is available to draw at all times.

The same design may appear more than once, which is a normal part of random draws. We do not guarantee a particular design or a complete series within a particular number of draws.

Customers may choose KEEP or PASS after the draw result is shown. Choosing KEEP reserves that product. After choosing KEEP yourself, you may still change to PASS within 24 hours, provided that you have not submitted a shipment request for the product. Confirming KEEP again does not extend the change period.

You can no longer change to PASS once the 24-hour period after KEEP has ended or a shipment request for the product has been submitted, whichever happens first. Please check the change deadline shown on the page before confirming an action.

If you make no choice within 24 hours after the draw result is generated, the product is automatically treated as KEEP. You then have a further 24 hours from the automatic KEEP time to change to PASS. Automatic KEEP takes effect exactly 24 hours after the draw result is generated, so the change deadline is at most 48 hours after the draw in total. A later display of the automatic KEEP record does not extend this deadline. PASS is no longer available once a shipment request is submitted.

Choosing PASS gives up the product and returns the Tokens charged for that draw minus 1 Token, with a minimum return of 0 Tokens. For example, if a draw costs 5 Tokens, choosing PASS returns 4 Tokens. This is a return of platform Tokens, not a cash refund.

These KEEP, PASS and automatic confirmation arrangements do not affect any cancellation or refund rights you have under applicable law.

Physical product procurement begins after you confirm KEEP, or after the product is automatically treated as KEEP because you have made no choice for 24 hours after the draw. Within 24 hours of either manual or automatic KEEP, you may still change to PASS under section 4, unless a shipment request has already been submitted. Starting procurement does not mean that procurement is immediately complete or that the product has been shipped.

There is no fixed storage deadline for kept products. They will not expire or be forfeited solely because time has passed in storage. When you are ready, you may request combined shipping using the options provided on the platform.

If a supply problem prevents us from delivering the specified product, we will contact you with appropriate options, including any applicable cancellation and refund arrangements. We will not send a different design without your agreement.

We offer worldwide delivery. The countries, regions and addresses we can deliver to depend on the carrier services, product restrictions and applicable laws in effect at the time. Some remote areas or restricted destinations may not be served.

The shipping fee is 5 Tokens per shipment request for eligible destinations worldwide. Multiple KEEP products can be combined in one request. You must provide complete recipient details, and 5 Tokens will be deducted from your wallet when you confirm the request. If your balance is insufficient, you must top up before submitting the request. Available delivery methods are shown before you confirm the shipment request. The 5-Token shipping fee does not include any import taxes, VAT, customs duties or customs clearance handling fees charged by the destination's customs authorities or carrier, where applicable. These charges must be paid separately by the customer.

If we discover after confirmation that delivery is not possible, we will contact you to discuss the options. We will not charge any additional fees without your agreement.

Once you have completed a shipment request, provided complete recipient details and paid the applicable shipping fee, our usual delivery target is approximately three weeks. This estimate includes procurement and delivery; it does not run from the date of the draw or KEEP.

Approximately three weeks is an estimate only. It is not a guarantee of delivery within three weeks or a guaranteed arrival date. Actual delivery may take longer because of the destination, procurement, holidays, flights, customs clearance, weather or local delivery conditions. Some regions may require more time.

If a particular product or destination has a different estimated timeframe, we will explain this before confirming the shipping arrangements. If we expect a significant delay, we will provide updates and any applicable options.

These estimates and explanations of delays do not affect any delivery, cancellation or refund rights you have under applicable law.

The outer plastic capsule is not included in delivery. Products are shipped in suitable protective packaging. A capsule appearing in a product image does not mean that it is included in the shipment.

Please provide accurate and complete delivery and contact details. If you need to change them, contact us as soon as possible. Details may no longer be changeable once a parcel is being processed for shipment or has been handed to the carrier.

The destination may charge import taxes, customs duties or customs clearance fees. Whether these are included in the amount paid will be stated on the applicable order or shipment confirmation page. Any charges that are not included and are legally payable by the recipient must be paid by the recipient.

If a parcel is returned because of an incorrect address, refusal of delivery or failure to complete the required customs clearance procedures, we will explain the proposed handling and any reasonable actual additional costs before seeking your confirmation.

Product images are for reference to the designs. Colours may vary slightly because of photography and screen display, but products must still match their description and meet applicable quality requirements.

If you receive the wrong product, missing parts or damaged goods, or a parcel does not arrive, please contact us as soon as possible with your order details and any photographs or other information that can help us check the issue. We will investigate and provide an appropriate resolution, such as sending missing items, replacing the product or issuing a refund, according to the circumstances and applicable law.

The fact that PASS is no longer available after the change deadline or after a shipment request is submitted does not remove any cancellation, return or refund rights you have under applicable law. To make such a request, please contact us so that it can be handled according to the order status and applicable law.

Where a monetary refund is legally due, we will not replace it with platform Tokens without your agreement.

If you encounter a duplicate charge, an incomplete draw or an incorrect record, please contact us so that we can check it. We will investigate using transaction and system records, correct errors and arrange any applicable refunds or Token returns. We will not use a system issue alone as a reason to avoid our responsibilities.

We will give appropriate notice before material changes to these rules take effect. Unless required by law or otherwise agreed by both parties, changes will not retrospectively reduce your rights under completed transactions.

These rules do not exclude or limit any consumer rights that cannot legally be excluded or limited. If a provision conflicts with a mandatory requirement of applicable law, that legal requirement will take precedence.